I was talking to my brother this week. He has a carpet installation business and has about 30 guys laying carpet on any given day. Most of his accounts are commercial, a decision he made about 6 years ago, and he has some big accounts that he travels for.
Most of his business is repeat business. He has a relationship with the one guy that orders for Pizza Hut, Denney's, Roundtable. He shows up on time, does a good job and stands behind his work. He's also got $500K worth of work lined up for Q1 '09 and that's just counting his biggest accounts. Most carpet layers are starving.
Two things I've learned from my brother;
1) Deliver, every time.
2) Focus on the clients that will need you again and again.
How's your business shaping up for 08? What are you doing different for 09?
